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The people who work at the offices are very unprofessional and take care of nothing. It is impossible for me to get anything fixed in a timly fashion and getting them to answer the phone at the office is almost impossible.
Terrible
Been there for a year and after the first month, I could not wait to get out. The staff was absolutely horrendous and very unprofessional, and that was the very few times I was actually able to get a hold of them. I would never rent here again and I will be sure to tell everybody I know to stay away.
It was the worst apartment that i ever lived. the only benefit you get from this management is dumb flexible space, but it gets super hot in all seasons. Air conditioning is horrible so I had to spend $500 to get personal air conditioner and it was still too hot. Do not believe any photos or anything they say. It's not worth it.
HORRIBLE SERVICE - NO AIR in 100+ Degree TEMP!
I have been battling with Urbane for a MONTH now to fix my air conditioning in the HOTTEST summer in Michigan. I've received horrible service from ERIC BROWN the manger/owner. Actually I've left him about 5 messages maybe more and have YET to hear back. I hate writing negative reviews but this is just ridiculous. They gave me a portable unit that half works... they can't find the remote so it blows the air on high. The thermostat showed 93 degrees in my apartment. I really feel like they just dont care about their tenants. I was told not having air conditioning is NOT an emergency. Heather in the office gives me attitude without a date that my air will be fixed. I've been getting the run around for over month. My air conditioning went out the first time June 29th. I like the location but this is getting a bit ridiculous. I was told I had to schedule an appointment to meet with Eric Brown, however he does NOT return phone calls. I'm at a lost as what I can do to get my air fixed. No dates for remedy, can't speak to property manager/owner, horrible attitudes... I'm just frustrated.
We LOVED this apartment!
Although our stay was for only 1 night, we LOVED this apartment! The staff was very friendly and the apartment itself was fantastic! It was tastefully decorated and stocked with just about anything anyone would need. The double-headed shower was also a fantasic touch as was the ultra-comfy bed. It's located right in the middle of downtown Royal Oak and is within walking distance of pretty much everything. I was so thankful for the bottles of Vitamin Water that were in the fridge! For anyone looking for a great breakfast, try Pronto, it's right next door :) We will definitely be booking this room again in the future!
I LOVED the Royal Oak Apartment
My husband and I LOVED the Royal Oak Apartment...it had EVERYTHING we were looking for and more! As you can see from the photos posted on their AirB&B page, the place is decked out with cool decor...what you couldn't see, was the extra mile they go to make you feel right at home: pots & pans, dishes, coffee pot (AND coffee!), toothpaste, shampoo/conditioner/soap, towels, extra blanket, iron, etc. The location was absolutely PERFECT! We walked to everything...dinner at Town Tavern (on 4th Street), the Emagine Theater (Main & 11th) and the Monterray Cantina (Main Street). Parking was a bargain..."supposed" to pay $3 per day at the structure around the corner, but because we departed on Sunday *Sunday is free day* we didn't have to pay anything. The host was great and super easy to communicate with! I look forward to visiting again this summer!!!
Super Trendy Space
It is a super trendy space in downtown RO as advertised. Great alternative to the typical hotel experience. Very convenient to theaters, restaurants etc. The building seems to house a younger clientele so it's a bit noisy - especially Friday/Saturday nights when the outdoor patio is rocking at the bar across the street. Overall I would highly recommend the Urbane Apts.
Great Lcation
This was one of the nicest hotel rooms that I have ever had the pleasure of staying in. It was the perfect location in Royal Oak. The hotel is right downtown, and the room offers a little balcony which overlooks the hustle and bustle of Sixth Street. Royal Oak is a small town without a lot of hotel accommodations, but I was incredibly impressed with the Urbane Overnight room. Additionally, the hotel staff is super friendly and even offered us refreshments upon our arrival to the hotel. They were even willing--and happy--to give us restaurant recommendations (which there are many great bars/restaurants in the area). The decor of the room was perfect and inviting. I would highly recommend this hotel to anyone traveling to Royal Oak.
Thank You
On behalf of myself, my staff staff and Kris (Dixie) I’d like to thank you for all your help in making this weekend a huge success! The accommodations were spectacular! We are already planning Dixie’s return and hope to duplicate its success this coming winter. I look forward to our new relationship!
From the bottom of my heart, Thank you!
Warmly,
Gary
Thank the maintenance crew again for me. Replacing the A/C unit really made a difference!
Keep up the good work!
